Forum Discussion
TV Buffering and then Freezes on Restart Show or Resume
I have this problem for those shows that are restarted from the beginning. First I get the buffering, please wait message and then I get the cannot play program with the "watch live TV" green button....
Technician visit Number 2. The technician has no clue regarding what the issue is. It's amazing that the technology has advanced to the point that a technician cannot track down the source of a problem. The easy solution is start replacing equipment and hope that it corrects the problem. So I have had my modem replaced the first time and now the Nokia fibre box. The technician wanted to replace my PVR but I think that he finally agreed with me that this would not solve the problem since the problem occurs on my other TVs. Certainly all three boxes are not at fault. I think that he said he is going to call Telus next week. There does not appear to be a solution in sight. Really? Given the number of customers Telus has, I am the first with this problem?
I have attached photos of the error messages, the common ones being "buffering" and "Unable to plays this program".
El-Eric
Community Manager
Community ManagerHey starchoice the one area I might push back on is that if the playback of recordings happens on every other box then the PVR might be the box with the issue. The way that the recordings work is that the PVR has them on its hard drive and since it is connected to the modem, all the other boxes then use the internet to access those recordings.
So if all the boxes have an issue with playing back recordings the fix might be to replace the PVR. It might also be internet speed but this is my opinion without actually opening up your account and seeing everything properly
El-Eric, this has nothing to do with recordings. The issue relates to restarting or resuming a program from live TV.
TELUS_SupportOfficial Support Team
Ok, if you'd like us to get tech support to look into this with you, send us a private message and we can request a callback.
TELUS_Support So I had my fourth technician visit yesterday. The technician was on the phone with his technical team. They claim that they don't know what the problem is and they can't fix it. Between this technical issue and my Telus Rewards issue, dealing with Telus has become almost a full-time job. Why is it impossible to get a resolution to issues?
