Missing Modem and no shipping information?

On March 4th I started a new Telus home Internet plan for a pretty reasonable price. I waited about a week for my equipment to be shipped and it arrived on March 10. The box only contained the Wifi Booster and did not have the modem. I called Telus support that day and asked for some assistance. After some back and forth they explained that someone messed up the shipment and did not include the modem. 

I was then told it would be shipped to me separately and take 2 business for a shipping label to be created. I reached out today to discover that they have not set up any shipment for my modem. It has been well over 8 business days since I ordered my internet and I have no idea if or when I will be able to use it. 

Any help on this would be appreciated. I'm astounded at incompetence and lack of transparency I have experienced. People told me Telus was bad, but I didn't expect it to be this bad.