Forum Discussion
Telus Connect Application Issue
Struggling with the Telus Connect application as it is showing can't connect to your modem/WIFI offline, but there is no issue with the internet. I tried to re-install the application, upgrade my phone OS & try to install it on my tablet, but there is no progress.
Is anyone facing a similar issue or any workaround/fix for this issue?
11 Replies
Yes. I always have problems with this app, it is crazy. I have nt had proper working internet forc3 days now. For 3 days I get a message in the app saying they are working to fix the app. I am pretty peeved with the service.
TELUS_SupportOfficial Support Team
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Hi we have the same problem! Our internet is fully hooked up, however the app continues to say our service has not been activated yet. I contacted Telus and they didn't offer any solution- just said that everything was working fine on their end... We haven't figured out a solution yet
If you live in Ontario, the Telus connect app is pretty brand new for our province. I was told they're working on it. It's only available in complete working function in BC, Quebec and Alberta. Mine is saying the same thing and it shows a setup for the dx1000 modem which I don't have. I have the the new Smart hub... Everything works perfect minus the app ...
- I am in Alberta.They told me it was my wifi, they were supposed to send me the updated equipment. I am still waiting.Blessing,
Amber Ferr:)
hi,did you find the solve way? I have same problem as same as you
