Forum Discussion
Reporting Tampering With Telus Infrastructure
There have been ongoing issues with tampering with Telus equipment (the neighbourhood network box) that have forced us to cancel our Telus Home Services account. Please advise on who to report this t...
I looked it up, and the technique is called"beige boxing"—someone physically attaches a handset to the line in the cabinet. All the calls, including 911 hangups, originated from my line, outside of my property. And a local business had a prolonged phone outage from the same issue. Telus needs to secure these units.
Nighthawk
Community Power User
Community Power UserYou're making assumptions as to what happened. It's a near zero chance that someone is physically connecting a handset at the local box just to make 911 calls, etc. There is an extremely high chance that someone spoofed your number and made the calls from another location or out of the country. On rare occasions, 911 calls have also been triggered by some cordless phones low on battery in the past.
There was no cordless handset on the line. Two Telus technicians mentioned tampering with the connectors in the cabinet. The 911 calls were hangup calls that were placed even when (on the advice of the Telus call centre) the phone was removed from the jack. All these calls stopped when we cut off our service. These calls were definitely being placed from the Telus lines.
