Forum Discussion
Power adapter issue on Telus TV Box
I have a couple of Telus TV Android boxes. One of them stopped working, just won't turn on. After googling I found the issue was likely the power cable. I tested it by swapping it for the power ada...
That should definately not happen for sure mtwohig you should send the telus tv box back through one of the postal outlets and then ask for a new one.
Nothing wrong with the box, it is the power supply. If you put a multimeter on it it will read 11.5~ and not 12V and does not produce enough amps.
Yes have Telus send you another power cord and/or order one from amazon for $15. The amazon one has not failed since January when I reported this.
Let us know which one arrives first.
Can you share the amazon one you found to work?
I have 3 of the boxes and the first one now has this issue. I suspect the other 2 will also develop this issue over time.
TELUS_SupportOfficial Support Team
We've replied to your private message, thanks.
