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OptikTV power supply
A few weeks ago I received an email saying your Optik TV tuner is randomly shutting off, we are sending you a new power cord, or words to that effect as I deleted it as a Phishing email and we are not having problems currently.
I did however in the past year get a replacement tuner when I contacted support about the very problem of which resulted in my finding that the power supply was the issue and not the tuner box.
When I received the new tuner it came complete with a new power cord. I unplugged the old box and plugged the new box into the old power supply to find the new box did not work either. An epiphany caused me to use the new power cord on the old box and voila it also worked.
Well to my surprise today I received a new power supply cord, no charge I am aware of. Of course my amazon delivered cord has not failed since January so I will keep this as a spare.
My question, is Telus sending out new power supply to all customers and acknowledging the many problems were caused by the supply cord. Thank you.
Our Optik team discovered an issue with a number of the power cords not providing enough power to boot up the box itself, and is sending out replacements to those they believe are impacted by the issue.
2 Replies
I am replying today because I received an email request to mark the above as a solution. It is a solution having verified the original cords are the problem. This solution may only be temporary, time will tell.
The replacement cords are 12v 1.5A and appear to be the same as the original cords. The original ones which failed measured 11.4V output and amps would be reduced enough not to allow a boot. 11.4V allowed the light and allow an attempt to boot. These new cords sent to those that have failed will give their box new life, but for how long before they too fail.
As I am now using 12V 2.0A cords since discovering this problem in January I will keep this replacement cord as a backup.
TELUS_SupportOfficial Support Team
Our Optik team discovered an issue with a number of the power cords not providing enough power to boot up the box itself, and is sending out replacements to those they believe are impacted by the issue.
