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Ogden phone service / 911 still down Day 7
I was promised by support a call at 10:00am today. No call Your response yesterday was encouraging. That was the first email I have received from telus in 6 days. I did subscribe to email and text...
I’m sorry to hear about your family member and hope they’ll be okay and that you’ll be able to speak with them by alternative means.
I was able to do an online Chat today with Telus regarding adjustments/credits on my bill for the days of outage. The Rep was considerate and included all dates through December 22, the estimated date of restoration of services.
The other issue this Phone Outage is causing for me is the ability to log in to my bank account as the 2-Factor-Autorization is set up to send a call to my phone, so I’m unable to log in.
I now have to go to my bank in person until this outage is repaired as my bank will not disable the 2-F-A.
The biggest tragedy, of course, will be if someone needs to call 911 and can't.
The vandals who cut/stole the cables couldn’t care less about the far-reaching effects it has on other people’s lives. Hope they’re caught and justice happens.
Nighthawk
Community Power User
Community Power UserOnly article I found on the outage: https://calgary.citynews.ca/2023/12/13/calgary-ogden-telus-outage-vandalism/
In a statement to CityNews, Telus says it had equipment in the area compromised “in an act of vandalism.”
“Vandals cut and stole a significant amount of cables… Causing extensive damage and disrupting home phone services to some customers in the community,” the telecommunications company said.
Telus acknowledged the inconvenience to Ogden residents and says it is working with police to investigate the incident.
It adds that crews are working around the clock, but there’s no estimated time for restoration.
Thanks for the info Nighthawk.
Your link gave more info than a week of talking to telus support.
Maybe they should hire you and fire the rest of their support staff.
Phony Baloney
On 2023-12-15 12:02 a.m., TELUS Neighbourhood wrote:
Hi phony-baloney,
Nighthawk (Community Power User) posted a new reply in Internet & Home Phone on 12-15-2023 02:02 AM:
Re: Ogden phone service / 911 still down Day 7
Only article I found on the outage: https://calgary.citynews.ca/2023/12/13/calgary-ogden-telus-outage-vandalism/
In a statement to CityNews, Telus says it had equipment in the area compromised “in an act of vandalism.”
“Vandals cut and stole a significant amount of cables… Causing extensive damage and disrupting home phone services to some customers in the community,” the telecommunications company said.
Telus acknowledged the inconvenience to Ogden residents and says it is working with police to investigate the incident.
It adds that crews are working around the clock, but there’s no estimated time for restoration.
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