Forum Discussion
Moving to a new place that provides no service.
I recently moved to a new residence and contacted Telus to transfer my existing service or set up a new plan. Unfortunately, I was informed that Telus does not offer service at my new address. As a r...
I am a retired telus customer service and tech support rep, from my understanding you aren't cancelling it's telus that is doing the cancel as they can't provide service . personally if I was still an employee I would override but if not available I would issue a credit
I like how you think! I bet you were a grest CSR/Support rep. Even though I don't work im Customer Service and don't work for any telecoms. i do think that it looks good on a company to do their best to always try and understand things from the customers perspective and try to help them in the best way possible.
