Forum Discussion

BobArthur's avatar
BobArthur
Leader
3 years ago

Internet Usage Stats Not Showing

I added the SHUDDER streaming service through Amazon Prime ( only .99/month for 2 months ) on the 12th and watched a lot of movies over the first few days. I was curious just how much extra GB's I wa...
FuzzyLogic's avatar
FuzzyLogic
Icon for Community Power User rankCommunity Power User
3 years ago

I've seen issues with the usage reports in the past. Currently it's working in the app on my phone but when I login to my account via the web I can only see usage for the current billing period and no historical data (this works in the app).

 

Likely something going on in the background that hopefully will be rectified soon. 

  • BobArthur's avatar
    BobArthur
    Leader
    3 years ago

    Hi FuzzyLogic - thanks for your response. I was starting to think that the problem was only coming from my end plus the CSR I talked to last week said that there were no other similar complaints in her reports. Anyway - I just checked and it's still not working correctly so if it's still doing this tomorrow I will call customer service one more time.

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