Forum Discussion
Incorrect Billing After Bundle Agreement
So a lead salesman at telus, convinced me my mobility could be bundled with home internet, was already paying to much for 3 mobile phones and big data plans at $275 a month, he said I'd get 250 fiber...
TELUS_Support
Official Support Team
Official Support TeamHi there, we’re very sorry to hear about the confusion and frustration regarding your bill and bundle. That’s not the experience we want for our customers. Please send us a private message with your account details so we can review your billing, verify the bundle setup, and work with you to resolve this issue directly.
Where is private messing done. Account # (removed account info on public post) Account #(removed account info on public post).
- TELUS_Support
You can access private messages by clicking the envelope icon at the top right of the TELUS Neighbourhood page. This will open your message inbox and allow you to start a new private conversation.
