Telus optik TV always switches back to all channels

Hello,

ive been having a problem for the past two weeks where every time i go to turn on my Telus optik tv it always switches back to ALL CHANNELS instead of my subscribed channels? Anyone else have this issue?

I spent 2 hours on the phone with a technician and they had no idea what to do. We reset everything that could be reset even got a new box and it still did the same thing. Any suggestions?