Forum Discussion
Telus optik TV always switches back to all channels
Hello,
ive been having a problem for the past two weeks where every time i go to turn on my Telus optik tv it always switches back to ALL CHANNELS instead of my subscribed channels? Anyone else have this issue?
I spent 2 hours on the phone with a technician and they had no idea what to do. We reset everything that could be reset even got a new box and it still did the same thing. Any suggestions?
6 Replies
I have the same issue.
TELUS_SupportOfficial Support Team
Our Optik team is aware and investigating. We'll be sure to update everyone once we hear back!
- TELUS_Support
Matt0988 Brianb2 Canisminimus We reached out to our Product Team and we can confirm the issue is currently undergoing root cause analysis. We don't have any info to offer other than it's being investigated but if we hear of anything substantive we can share along the way, we definitely will so please stay tuned.
I won't hold my breath. If it's anything like updating your code to allow for extending recording times, I'll be waiting for LITERALLY YEARS (and counting) for the fix.
After wasting a couple of hours, the support people told me that “this is a known issue” and they they are “working on resolving it”.
it would be helpful if they would just let us know up front that it’s a system problem rather than forcing us to fight our way through the support system.I have the same issue.
