Forum Discussion

FuzzyLogic's avatar
FuzzyLogic
Icon for Community Power User rankCommunity Power User
6 years ago

I just learned Telus is migrating webmail to Gmail!

I suspect this is related to email issues Telus had in August but that's speculation on my part. I was trying to modify my Junk mail settings for Webmail and can't seem to find the settings to change...
NFtoBC's avatar
NFtoBC
Icon for Community Power User rankCommunity Power User
6 years ago

Fisherguy 

There is an  extensive list of Mail programs in the internet support section of their website.

Scroll to the bottom of the article if I linked a different version of Outlook than you use.

 

 

Fisherguy's avatar
Fisherguy
Leader
6 years ago

NFtoBC 

Yes and from people's posts it would seem those links leave a lot to be desired.

It's complete  BS Telus is making people go through this hassle and never thought to do anything obvious like increasing the number of support staff to help people with the change, complete BS people have to spend hours on hold or dealing with "tech support" many of whom are overseas and don't speak English too well.
I can hardly wait...

  • Fisherguy's avatar
    Fisherguy
    Leader
    6 years ago

    Sprocket , did you backup your .pst file before the conversion?  If you did you should still be able to get everything back (I think)

     

  • xray's avatar
    xray
    Hero
    6 years ago

    If you have someone else's contacts then that's a serious privacy issue. psl , dru can you make sure this feedback gets to the Telus team in charge of the migration?

  • Sprocket's avatar
    Sprocket
    Neighbour
    6 years ago

    I agree 100%.  Telus has really screwed up on this one.  None of my contacts have migrated but I now have a list of 1,064 contacts that belong to someone else.  None of my folders migrated over so I have no idea where my saved emails are.  I have tried following the instructions to revert back to Outlook without success.  Tried phoning but automated reply simply directed me to the chat and the chat couldn't answer even the most basic question.

    Frustrated and angry about this email migration, especially when we were not given a choice.

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