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MrRoy's avatar
MrRoy
Neighbour
5 years ago
Solved

migration to google

Telus migrated my account 5 days ago. i have always used outlook for e-mails. This stopped working, i contacted telus and was told to change e-mail settings. This i did and my e-mails started working again on PC, ipad and iphone. Then suddenly Friday they stopped working again. I can access through gmail on the web but not trough my email accont on desktop of any device. Looking for help?

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  • GBJim's avatar
    GBJim
    Neighbour
    5 years ago

    This whole migration was a disaster. I had similar problems with Outlook on my PC.  I could neither send or receive mail, I lost all my contacts and all the passwords I had saved in Notes and ended up having to pay an IT tech to fix it.  Outlook is still not working properly: I can't delete emails and I only have one working folder titled "All Mail" into which both incoming and outgoing mail goes. All very confusing.

    Now I have another problem: I've forgotten my Google Account password so now I can't access my telus.net email via my gmail account. Google's account recovery process is a nightmare and keeps asking me to contact my administrator. BUT I'm a private PC user and I don't have an administrator. Any ideas? 

     

    • Upcraft's avatar
      Upcraft
      Ambassador
      5 years ago

      Log into the Telus My account page.

      https://www.telus.com/mytelus

      Pick your home account if you are linked to more than one account.

      Manage home internet

      Click the email tab

      You should have options to change password on the email account here.

       

      If you cannot do this

      Use the chat bot "chat bubble" in the bottom right corner on the telus my account page.

      Ask it to change my password and follow along.

       

      You can also talk to a live agent and they should have a tool to reset your google account for telus.net.

       

    • xray's avatar
      xray
      Hero
      5 years ago

      The adminstrator in this case is TELUS. You need to contact customer service.

       

      Did you not set up either a mobile number or alternate email address during the migration? I did this and account recovery would mean sending a link to either one of these.

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