Forum Discussion
Solved
migration to google
Telus migrated my account 5 days ago. i have always used outlook for e-mails. This stopped working, i contacted telus and was told to change e-mail settings. This i did and my e-mails started working...
Are you getting any error message or indication as to what the problem might be?
This may also be of use:
This whole migration was a disaster. I had similar problems with Outlook on my PC. I could neither send or receive mail, I lost all my contacts and all the passwords I had saved in Notes and ended up having to pay an IT tech to fix it. Outlook is still not working properly: I can't delete emails and I only have one working folder titled "All Mail" into which both incoming and outgoing mail goes. All very confusing.
Now I have another problem: I've forgotten my Google Account password so now I can't access my telus.net email via my gmail account. Google's account recovery process is a nightmare and keeps asking me to contact my administrator. BUT I'm a private PC user and I don't have an administrator. Any ideas?
The adminstrator in this case is TELUS. You need to contact customer service.
Did you not set up either a mobile number or alternate email address during the migration? I did this and account recovery would mean sending a link to either one of these.
