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Songbird's avatar
Songbird
Neighbour
1 day ago

Extra Modem?

Hi All,

I've just moved into an apartment that has Telus equipment permanently installed. However, I also just got email saying that my equipment is on its way.

Has anyone else encountered this? If so, did you just send it back or what? Trying to contact an actual human at Telus is elusive, at best, thus I throw myself on the mercy of this forum.

Thanks.

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2 Replies

    • Songbird's avatar
      Songbird
      Neighbour
      23 minutes ago

      Thanks for the reply.

      I guess I could have been more clear...

      The equipment that's on its way is meant to be installed by customers. What we have here already was installed by Telus technicians when the apartment building was built and can't be removed or updated by tenants.

      The advantage to this is that our Internet connection has been up-and-running since the day we moved in. We have preinstalled Ethernet connectors in in every room. None of this is meant to be touched by customers.

      So, the question still stands. How do I return the meant-to-be-installed-by-customers equipment which we definitely do not need?

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