Forum Discussion
Extra Modem?
Hi All, I've just moved into an apartment that has Telus equipment permanently installed. However, I also just got email saying that my equipment is on its way. Has anyone else encountered this? If...
TELUS_Support
Official Support Team
Official Support TeamWhile we don't have an email address, we do have our live chat through the Telus app called TEM. Have you tried reaching them there?
I spoke to the chat and couldn't get it to understand my situation. What words would work so it understands that the equipment for my apartment was already installed and that the extra equipment mailed to me isn't needed? I tried several times, but it kept going off topic. Let's face it, that chat-bot is fine for most situations, but if it's a tad out of the ordinary, it's got nothing useful to say.
- TELUS_Support
We'll be sending you a private message so we can gather more details!
