Forum Discussion
Extra Modem?
Hi All, I've just moved into an apartment that has Telus equipment permanently installed. However, I also just got email saying that my equipment is on its way. Has anyone else encountered this? If...
TELUS_Support
Official Support Team
Official Support TeamHey Songbird - It is likely that it is new equipment and upgrades being sent your way!
Thanks for the reply.
I guess I could have been more clear...
The equipment that's on its way is meant to be installed by customers. What we have here already was installed by Telus technicians when the apartment building was built and can't be removed or updated by tenants.
The advantage to this is that our Internet connection has been up-and-running since the day we moved in. We have preinstalled Ethernet connectors in in every room. None of this is meant to be touched by customers.
So, the question still stands. How do I return the meant-to-be-installed-by-customers equipment which we definitely do not need?
- TELUS_Support
I see! Thanks for clarifying. In this case, to initiate equipment returns: https://forum.telus.com/kb/home/return-your-telus-equipment-in-3-easy-steps/179393
