Forum Discussion
Escalation - Request for Immediate Restoration of SmartRing Service
Dear Telus Support Team,
I am reaching out to express my concern frustration regarding the persistent issues with my SmartRing service, which remain unresolved despite several follow-ups.
This phone number serves as a crucial support line for Columbians and Canadians with disabilities. The service disruption is causing significant hardship and could potentially endanger vulnerable individuals.
I kindly request a callback or written response confirming that this issue is being prioritized, along with a reliable timeline for its.
Sincerely,
D Gilbert
Account (removed account info on public forum)
3 Replies
TELUS_SupportOfficial Support Team
We're sorry to hear about the issues you're experiencing with the SmartRing service D. We'll send you a PM shortly to inquire further.
It’s been two weeks since we first asked Telus to reinstate our 20+ year old support line for disabled Canadians. Is Telus expressing their feelings about the disabled with their inaction?
- TELUS_Support
We apologize for the frustration and inconvenience this situation has caused, pwgilbrt. Please rest assured that we take all customer concerns seriously. As indicated in our prior PM, a ticket has been logged for this issue, and our tech support team is committed to resolving this issue as quickly as possible. We appreciate your patience during this time.
