Forum Discussion
Duplicate hydro pole still in place
Hello, BC Hydro moved their lines to a new pole earlier this summer and cut down the old pole, which still has Telus lines attached. As a result, there are now two poles on my boulevard and we're tr...
TELUS_Support
Official Support Team
Official Support TeamThe only time a pole would be removed is if it is rotting or poses a danger of falling. If the pole is damaged, we’ll need the following information to investigate further:
- Pole number
- Address
- Pictures of the damage
Once we have this, we can flag the situation.
Here is a tightened version with redundancy removed and the flow sharpened, while keeping the tone appropriate for a community forum:
Our street was part of a pole-replacement project due to the age and condition of the existing poles. BC Hydro identified the pole as requiring replacement and installed a new one, yet the old pole has been left in place.
I’m receiving conflicting information about responsibility at this stage. BC Hydro has advised that, once a new pole is installed, it is the responsibility of Telus to complete their work and arrange removal of the old pole. Now you're telling me further identification of a safety issue has to be made. Hasn't this already been done by BC Hydro?
Could you point me to the applicable pole-replacement or removal policy? It’s unclear how a pole deemed unsafe or obsolete by BC Hydro can remain in place because another utility declines to proceed, particularly when it is immediately adjacent to a residential driveway leaves unresolved BC Hydro identified safety concerns.
