Pole Removal

Hello Telus,

BC Hydro recently replaced the pole that our electrical and telecommunication lines are on. They used the 'cut and kick' method which left your lines connected to the old rotting pole that was cut down and tethered to the new pole. 

How do I begin the process of getting Telus to move their lines over to the new pole and removing the old pole?

BC Hydro has instructed me to contact you to finish the process. I reached out to your technical support team who made me an appointment with a technician. After nobody showed up for the appointment, I was told by another agent that the incorrect team was dispatched. I'm not confident your front-line call centre staff are familiar with how utility poles are replace here in Canada. 

I have reached out to you via private message and haven't heard back. I see from other posts you were able to help get the ball rolling. While not an emergency case, I'd like to ensure it does not fall by the wayside.

Thank you in advance for your assistance!