Forum Discussion
Crave subscription
I log into Crave on my television but I get a message that states I require a subscription to watch. I have a subscription and have been watching for a few months. What is going on?
19 Replies
TELUS_Support I have the same issue. I have subscribed to Crave for almost a decade and yesterday midway through a show, an error message came up and now on the Crave app all Crave/Starz channels are locked. Shows I was watching this past week don’t even show in the app anymore at all.
I checked that I was linked through my Telus subscription and this is what it said:
Telus: Connected
Contact your TV provider for details on your subscription.
I checked MyTelus and yes, I am still paying for the Crave subscription.
Please help.
TELUS_SupportOfficial Support Team
courtneyg Is this still happening? Can you try unplugging power to your set-top boxes for a minute, plug them back in and try again? This will force the boxes to pull your profile again in case there was an issue with it.
Luckily, it fixed itself yesterday. I was able access and view all shows in the app and it restored my Watch History.
I will try your suggestion if it happens again :)thank you!
Same issue for me. I switched from Disney + to Crave as my premium and when I sign into the Crave app as a Telus subscriber most of the shows are pay only. I can’t watch them. Been back and forth with Telus for 2 weeks now. At one point all my services, TV and internet were cancelled and was without for 12 hours.
- TELUS_Support
Hello. We'll send you a private message to discuss further, thanks.
Same thing happening here!
Crave and Telus are not aligned anymore. I've log in with my TV Provider and the content is still locked.
Please help!
- TELUS_Support
Hi mmachado - we'd love to help resolve this. We'll send you a private message to assist
Same for me too. Telus canceled all online subscriptions and told no o e especially not their support teams. No one talks to each other at Telus. The whole company is so concerned with saving money they farm everything out especially all the call center calls.
- TELUS_Support
Hi Superfly9494 we are always here to help if you have any outstanding issues. Please send us a private message and we'll be happy to help out
TELUS_Support - I also have the same issue with CraveTV saying i need to subscribe when it's a part of my plan. Can someone please reach out to me as well? I've had no issues since Feb but now it's saying this message.
- TELUS_Support
Sorry to hear that and for sure! We'll reply to your PM soon.
Thanks! 👍🏽
I have the same issue. Please Pm me. I have called telus a million times and no one can figure it out.
- TELUS_Support
Thanks, we will send you a private message.
- TELUS_Support
Hello ib21962, can you access your Crave account using another device like your phone, a tablet/iPad or a computer? We don't have access to your Crave subscription so w can't see the details here.
- No. I get the same message. A subscription is required to watch.Sent from my Galaxy-------- Original message --------
- TELUS_Support
Your account might not have been linked right. We'll shoot you a PM so we can check it out.
