Forum Discussion

Bindon's avatar
Bindon
Friendly Neighbour
3 years ago

Cannot Sign into Telus TV+ (Error 404-3304) Login Error

Hello,   I can't sign into Telus TV+ on my mobile app, PC browser or Optik TV box. It's not hardware related because I get the same error on all of these devices.   I know I am using the correct ...
optik tv plus error login
Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
3 years ago

Thank you for the clarification, I passed your info to our back office for further investigation. Will update here when I hear back!

IhorDarchuk's avatar
IhorDarchuk
Neighbour
3 years ago
I have the same situation. Can you help me?
  • IhorDarchuk's avatar
    IhorDarchuk
    Neighbour
    3 years ago
    I can't sign into Telus TV+ on my mobile app, PC browser or Optik TV box. It's not hardware related because I get the same error on all of these devices.



    I know I am using the correct username and password, because if I type the wrong password it says 'Password incorrect, 5 attempts and account is locked for 1 hour'. When I type in the correct password (that grants me access to MyTelus, TelusConnect etc.) it says login error 404-3304 contact TV support.



    I get the sense that there is some sort of account synchronization problem (because I can log into all Telus logins, except related to TV+), however customer support has no idea, and just drops my calls or transfers me to their 'superior' or 'specialist' and they aren't helpful either. I was on the phone for 3 hours yesterday and am losing faith.



    Does anyone know of any solution? Thank you very much.
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