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Cannot Sign into Telus TV+ (Error 404-3304) Login Error

Bindon
Friendly Neighbour

Hello,

 

I can't sign into Telus TV+ on my mobile app, PC browser or Optik TV box. It's not hardware related because I get the same error on all of these devices.

 

I know I am using the correct username and password, because if I type the wrong password it says 'Password incorrect, 5 attempts and account is locked for 1 hour'. When I type in the correct password (that grants me access to MyTelus, TelusConnect etc.) it says login error 404-3304 contact TV support.

 

I get the sense that there is some sort of account synchronization problem (because I can log into all Telus logins, except related to TV+), however customer support has no idea, and just drops my calls or transfers me to their 'superior' or 'specialist' and they aren't helpful either. I was on the phone for 3 hours yesterday and am losing faith.

 

Does anyone know of any solution? Thank you very much.

 

 

13 REPLIES 13

Bindon
Friendly Neighbour

@Optik-Kate, please help! 😞

I see that someone prior had similar struggles, and would really like this to be resolved - your help would be GREATLY appreciated. Thank you very much!

Optik-Kate
TELUS Team Member
TELUS Team Member

Hi @Bindon , can you send me a private message with the email address associated with your account? Also, when did this start happening? 

Bindon
Friendly Neighbour

Hey Kate! Just sent you a reply. I just opened my account this past Friday, so this has always been happening.

 

Thanks!

Optik-Kate
TELUS Team Member
TELUS Team Member

Thank you for the clarification, I passed your info to our back office for further investigation. Will update here when I hear back!

@Bindon, can you check if it's working now? 

Bindon
Friendly Neighbour

Yes! Thanks so much!

I have the same situation. Can you help me?

I can't sign into Telus TV+ on my mobile app, PC browser or Optik TV box. It's not hardware related because I get the same error on all of these devices.



I know I am using the correct username and password, because if I type the wrong password it says 'Password incorrect, 5 attempts and account is locked for 1 hour'. When I type in the correct password (that grants me access to MyTelus, TelusConnect etc.) it says login error 404-3304 contact TV support.



I get the sense that there is some sort of account synchronization problem (because I can log into all Telus logins, except related to TV+), however customer support has no idea, and just drops my calls or transfers me to their 'superior' or 'specialist' and they aren't helpful either. I was on the phone for 3 hours yesterday and am losing faith.



Does anyone know of any solution? Thank you very much.

Nighthawk
Community Power User
Community Power User

There is already an open discussion on this issue, which you also already replied to.

 

https://forum.telus.com/t5/Optik-TV/Cannot-Sign-into-Telus-TV-Error-404-3304-Login-Error/td-p/136166


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

Hi, we'd like to get your account info in order to investigate. Can you reach out to our Twitter or Facebook pages? Feel free to send us a DM/PM and ask for Aaron and we can verify, thanks.

Same thing is happening with my account if you’re able to help!

cdcormie
Just Moved In
I am having the same missing auth code when I log into Telus TV+

A-B
Community Manager
Community Manager

Sorry about that! We'd like to get your account info in order to pass it off to our Optik team. We'll need you to reach out over at our Twitter or Facebook pages in order to verify. Feel free to send us a DM/PM and ask for Aaron and we can verify, thanks.