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Licensing not acquired Error - On Demand
When I try to watch anything On Demand on any of our boxes the error “Licensing not acquired” and code 0-80004005 comes up. I’m still able to watch On Demand through the OptikTV app though. I’ve tried restarting the boxes, modem etc several times and nothing seems to be working. I tried the chat and it tells me to call in. I’m trying to avoid calling in as I don’t have the time to be on the phone while they tell me to try unplugging and plugging everything back in when I’ve already done that. Any ideas??
Hi optikuser1 Tigger TelusSucksBad katchoo Mavadines riddler1473 JAVEY Scottps JenCG Rackcity
The team discovered an issue yesterday evening affecting VOD playback on 4K PVRs and Wireless Digital Boxes. It should be resolved now - if you are still encountering an error I would recommend rebooting your box and trying again. Thanks for your patience.
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- I am having the same issue and it only started a couple hours ago, I was watching a show on crave through the telus box and then the next episode would not play and nothing else will played either. I would get the same error code everytime. It must be a telus issue if it's happening to so many people all of a sudden at the same time. Money wasted, getting tired of paying for services that don't work like they should.
- Well at least I’m not the only one then. Hopefully it’s on the backend and they can resolve it without having to call in.
- This is so stupid. Having same issue here. Reset everything 3 times and nothing.
Error 0x80004005, you cant watch anything on Crave and their Optik TV section of the website is down (if you are logged in). Telus support is so trash, chat bot has no clue how to diagnose errors their own hardware provides. Next available call back is in tomorrow at 5:30pm.
Also happening to me tonight! Tried restarting modem and digital box twice without luck. It must be something going on at Telus' end...
- No ideas but it’s happening to me right now too and all I did was come home lol. Maybe systemwide issue.?!
KHRTELUS Team Member
Hi optikuser1 Tigger TelusSucksBad katchoo Mavadines riddler1473 JAVEY Scottps JenCG Rackcity
The team discovered an issue yesterday evening affecting VOD playback on 4K PVRs and Wireless Digital Boxes. It should be resolved now - if you are still encountering an error I would recommend rebooting your box and trying again. Thanks for your patience.
- Mine is still doing this tonight, never happened before
