Forum Discussion
Solved
Cannot login into tv+
I recently moved into my new condo and I cannot login to Telus tv via android phone or google tv. I get an error "ERR_AGL_ACN_3545". I have verified my login and password is correct as I am able to l...
Issue has been resolved. We were initially told to download the Telus app on our tv. I contacted our Rep again and found out they were mistaken and sent us the Optik tv box.
Yikes, glad to hear that everything's sorted out and you got the Optik TV box Jerbacca. Our apologies for any mix-up earlier.
TELUS_Support
Official Support Team
Official Support TeamSorry to hear that, were you able to have the issue looked into Sparhawk?
I think there is a ticket open and has been escalated. There didn't seem to be an issue with the app installation on my phone and there didn't seem to be a user fixable solution based on the troubleshooting steps we went through.
- TELUS_Support
We're glad to hear that the issue is being looked into and a ticket was logged for it. Hopefully it'll be resolved very soon.
