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Liane's avatar
Liane
Friendly Neighbour
8 months ago
Solved

Outlook classic popping up to login into account

Outlook classic popping up to login into account when I have been using the same settings for years. I use pop.gmail for the server and it won’t connect now. Having the same issue with 2 other computers and the one that uses imap is working.

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  • Liane's avatar
    Liane
    Friendly Neighbour

    I have Office 2021 on 2 computers and one is the older version of office and even the 2 new ones are doing the same thing. I am now wondering if it has something to do with using Outlook classic as it isn't signed in through google as I just tried to use the new Outlook and I would sign in through Google. Which do you use?

     

    Thanks for the help

    • FuzzyLogic's avatar
      FuzzyLogic
      Icon for Community Power User rankCommunity Power User

      When I set up the account in Office 2021 it pops up a web page for Google to login where I enter my login credentials.

  • FuzzyLogic's avatar
    FuzzyLogic
    Icon for Community Power User rankCommunity Power User

    This just happend to my wife. She is using Office 2016. This is related to 'modern authentication' which older versions of Outlook don't support:

     

    Modern Authentication configuration requirements for transition - Exchange | Microsoft Learn

     

    To get her Outlook to work I had to turn on create an App password.

     

    Here are the instructions for GMail (Telus uses Google to host their email):

     

    Sign in with app passwords - Gmail Help

     

    I use Office 2021 and it uses modern authentication so it's not an issue there.

    • lsclark's avatar
      lsclark
      Neighbour

      Same issue with Outlook 2016. 2FA & app password fixed it. Thanks for posting.

      • KevinL15's avatar
        KevinL15
        Neighbour

        Was having the same issue woth Outlook 2019. 2FA & app password fixed it. Thanks for posting