UPS lost my phone

So get this I worked at this all day. I have been busting my butt all morning trying to get answers for where that freaking packages so I finally get some answers. I emailed CEOs of Telus. I emailed CEOs of UPS. I emailed everybody I even went to the billing department of UPS so I got a claim number. I got Calgary UPS facility to call me. They call me and give me the claim number because they confirmed that the package actually is missing. They think it was stolen from their facility so I got an email proving this and I got the claim number. I called Telus. I talk to the escalation department escalation department is telling me now that tell us has to do their own investigation. I still have to wait for 10 days. They won’t send a replacement device. They won’t even listen to me even though the investigation is over on UPS side they already know what happened , tell us isn’t taking that they’re not listening. They have to do their own looking into it. Are they just mad that I did their freaking job and I found out what happened I can give the claim number all you people on here complaining that they didn’t send your phone or you didn’t get your package go to the higher-ups. I know escalations department always says that they’re the higher-ups know there’s higher than them you can email you can find the CEOs information online. Get a hold of them or get a hold of customer relations that one actually I think was the one that did it for me , they’re just trying to mess with me. I think they’re trying to keep me in a bill. I don’t know what motive is but what they’re doing is wrong. They don’t treat you like you. They don’t put you first look at this. I have all the information I have all the proof that the phone isn’t coming and they still want me to wait 10 days because they think the phones gonna show up and magically appear . I don’t even know what to think anymore. I actually can’t. I tried and escalation department is now telling me I can’t because the phone is not located so until the phone is located I can’t cancel which means I’m stuck on a contract that I don’t have a phone for and that I’ve already been billed for because they bill in advance so my conclusion is that they just wanna F me over , I need a replacement device if I’m gonna pay for it I want it unless somebody on here can give me some answers as to what you do now now that I actually have the claim and the confirmation from UPS that it’s not coming anytime soon what do I do pay for that? I don’t have come on putting me first change your friggin slogan. Good luck all you guys out there. Send me a private message. If you need some help I’ll send you all the information that I collected and you can do what I did. Lol How to do it clearly they need more training. They’re not very good at investigating.