Forum Discussion
Trade in credit never received
I return my phone in April and it was received within the week. I have still not received a credit for my trade in! I cannot get anyone on the phone or someone to verify it was received. I sent a ticket in to trade in support and nothing! Nothing is more frustrating than no person to actually talk to. Why is there not a phone number? I need someone to call me back as now I have a threat to cancel my phone service?!
1 Reply
El-EricCommunity Manager
Hi CeeZee39 - *611 will always connect you with your carrier no matter who you are with.
All of our phone numbers can be found at telus.com/contactus
With that being said, I want to help with your trade-in credit. I will send you a private message to check on the status. It might have been a Bring it Back process and not a Trade-in but I will check
