PVR Return not credited!

Today I received my Telus bill. For the third consecutive month I was billed for a second PVR that is no longer in my possession. Previously I have contacted Telus with the Canada Post tracking number and date the PVR in question was received BY TELUS in Burnaby. Each time Telus corrected my bill.

Now, for the 3rd time, it has happened again. For a company that can email me a 40+ page contract in nano-seconds, WHY can't they get their billing straight!

I have had it! Why do I need to spend my time on hold each month waiting for Telus to correct their billing error! Enough is enough!