Forum Discussion
Telus Bring it Back - No Credit back
Hi there, My husband and I upgraded his phone via the website back in May. We were charged for his old phone but when speaking to someone online (after being told by our Local Telus store to call...
We did the Bring it back through the online store (never doing that again, will be going in person to a storefront from now on to hopefully avoid this mess in the future). At first, I was told that my phone never arrived, so I produced the CanadaPost signature of receipt. Then, I'm told that I sent a brand/type of phone I've never owned before in and they need to investigate. Meanwhile, our account was dinged for the full price of the buyout in addition to our regular bill. :( Just a mess that shouldn't have happened.
