Forum Discussion
Stream+ Activation Error
Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putting in payment information for Stream+ have received the emails for activation but have not been able to link or create account for any of the three streaming services listed above; due to the error message. Not sure what's going on or how to fix this.
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Since I try to read every post in every thread as a way of learning, I was surprised that I missed this one until now.
One thing I did not see mentioned is that Disney+ and Prime Video are available on the internet with the same login user name and password. There was no mention of anyone trying to go online outside of the TV Android app.
I am having the same issue. Originally I signed up for Stream + in August and have paid for it since then. I called Telus and was on the phone for 2 hrs. First I was with Mobility and they said they cant find my subscription. They transferred me to Loyalty and she couldnt find the subscription. She wanted to transfer me back to Loyalty. GRRRRR. So after 2 hours I gave up. Also I just got Telus internet and signed up again for the Stream + and I am having the same problems. So all in all I have been paying for the first initial subscription for 4 months and after signing the second subscription I have paid for another month with no subscription.
Sorry to hear this, debbievel. For me, it took 6 weeks or so...hopefully, Telus can help. Key is to have someone at the "back end" involved, as Sales and Tech Support cannot see your subscription (as you said). At some point, I had someone contact me via personal text. At that time, I had someone I could follow-up with directly....all the best!
Jumped from Rogers thinking I was getting a better deal. First bill is incorrect already and overpriced.
Signed up for Stream+ and have not gotten an activation email or anything. 3 days and everyone at Telus I've phoned said I should have already received the login info when they billed my credit card. Chat is completely useless as it sends you to the contact page. And apparently they only answer phones from 8-8... (well less since I've tried at 8:05 AM and the line was still on night mode.) The Telus member site continues to say "In Progress" even though they already billed me the first day I signed up. Have wasted over 2 hrs talking to people on the phone who apparently just call someone else, all to end up with "Please call back later @" and then a new phone number. None of which are the technical desk. Even though they all apparently think the new number they provide will lead there. Also not sure why they keep asking to confirm the number they can call you back at if disconnected. Because they don't call you back when that happens.
WHAT A JOKE!
Just trying to get an answer when and how I should expect info on how to activate the Streaming services I'm now paying for. (I was not even getting into correcting the bill yet for my mobility.)
I am having the same issue, I subscribe almost 3+ weeks ago, Called the Telus support 3 to 4 times already and they told they will review and call me back but still no callback from them. Does anyone has any solution for this?
I have the same issue. It has been two weeks since I signed up but can't access or activate individual subscriptions. How is it possible that Telus has not identified and fixed this problem.
I hope it will work out for you. It was resolved for me, but it took close to 6 weeks....
I have same issue. It was a promotion, one dollar for Netflix, prime video, Disney+, telus+ per month for six month. the condition is that I switch my three fido phone line to telus. I did switch from fido to telus, but the promotion doesn't work. too bad
I hope the issue will be resolved soon...I also switched from Fido to Telus, and there are still some hiccups with the discounts.
Has anyone had any success with Telus cancelling this? I can't cancel and I can't activate and my cc is being charged since August. I've filed a complaint with the CCTS and Telus replied that it's an internet thing so doesn't fall under the CCTS so we'll see what happens. I'm going to look into BC Consumer protection and see if I can file a complaint that way. The other option I'm thinking is cancelling my cc but apparently it may not cancel the subscription. This is so very frustrating, I've been assigned a "manager" but haven't heard back from him either. What a terrible, terrible experience. 😫😖😡😠
TELUS_SupportOfficial Support Team
Hi terribletelus24 - we can check on the status of your manager callback. We'll send you a private message
Has anyone had any success with Telus cancelling this? I can't cancel and I can't activate and my cc is being charged since August. I've filed a complaint with the CCTS and Telus replied that it's an internet thing so doesn't fall under the CCTS so we'll see what happens. I'm going to look into BC Consumer protection and see if I can file a complaint that way. The other option I'm thinking is cancelling my cc but apparently it may not cancel the subscription. This is so very frustrating, I've been assigned a "manager" but haven't heard back from him either. What a terrible, terrible experience.
I just wanted to say that there is hope. After about 6 months of not pursuing this too hard, my account finally started showing my subscription properly and I was able to activate all the services included in Stream+. It required following a link from Telus Services to verify my account. The link was only open for 24 hours so it took me a couple tries, but everything has been sorted. Stay on it!
I would like a private message regarding the exact same issue. Been waiting for Telus to contact me after the problem was escalated over a week ago to no help.
Hi happydaigz,
I have reported this problem in mid-September. No solution yet; I also do not receive regular updates from Telus to make me aware whether the inquiry is still active. I usually reach out every two weeks....
Thanks for the info. I’ll be a squeaky wheel too and keep calling to follow up. It’s been almost 3 weeks since I switched to Telus and had this issue. Not a good start.
I hope that you’re able to get a solution soon and then it can trickle down to everyone else!
I'm having similar issues. Netflix is connected but unable to connect to other accounts. Subscription list not available at this time.
Also tried to pm support but it says I'm at my limit even though I haven't sent any messages yet. Waiting for a fix...
- TELUS_Support
Hi khuynh - we'll send you a message
Welcome to the club! Hopefully, this will be solved....it has been 6 weeks for me....
