Forum Discussion
Stream+ Activation Error
Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back...
I am having the same issue. Originally I signed up for Stream + in August and have paid for it since then. I called Telus and was on the phone for 2 hrs. First I was with Mobility and they said they cant find my subscription. They transferred me to Loyalty and she couldnt find the subscription. She wanted to transfer me back to Loyalty. GRRRRR. So after 2 hours I gave up. Also I just got Telus internet and signed up again for the Stream + and I am having the same problems. So all in all I have been paying for the first initial subscription for 4 months and after signing the second subscription I have paid for another month with no subscription.
Sorry to hear this, debbievel. For me, it took 6 weeks or so...hopefully, Telus can help. Key is to have someone at the "back end" involved, as Sales and Tech Support cannot see your subscription (as you said). At some point, I had someone contact me via personal text. At that time, I had someone I could follow-up with directly....all the best!
Jumped from Rogers thinking I was getting a better deal. First bill is incorrect already and overpriced.
Signed up for Stream+ and have not gotten an activation email or anything. 3 days and everyone at Telus I've phoned said I should have already received the login info when they billed my credit card. Chat is completely useless as it sends you to the contact page. And apparently they only answer phones from 8-8... (well less since I've tried at 8:05 AM and the line was still on night mode.) The Telus member site continues to say "In Progress" even though they already billed me the first day I signed up. Have wasted over 2 hrs talking to people on the phone who apparently just call someone else, all to end up with "Please call back later @" and then a new phone number. None of which are the technical desk. Even though they all apparently think the new number they provide will lead there. Also not sure why they keep asking to confirm the number they can call you back at if disconnected. Because they don't call you back when that happens.
WHAT A JOKE!
Just trying to get an answer when and how I should expect info on how to activate the Streaming services I'm now paying for. (I was not even getting into correcting the bill yet for my mobility.)
I am in the same position. So frustrating. I worry that I have signed up for 2 years or internet and I am so concerned that if I have connectivity issues I won’t have any resources to troubleshoot.
