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krossengerj's avatar
krossengerj
Organizer
2 years ago

Roaming

My phone thinks it's in the UK.  So early this morning my phone service stopped working as well as my WIFI, I couldn't do anything. This morning when I woke up, same thing was happening. I factory ...
Nighthawk's avatar
Nighthawk
Icon for Community Power User rankCommunity Power User
2 years ago

You're using an unsupported Chinese phone that wasn't intended for the North American market, and it sounds like it is malfunctioning. If you completely reset your phone then you probably lost the APN settings as well.

 

I can't think of any way that it should show up as roaming if your in Canada and on Telus's network. I know there is sometimes a charge for 3G now but I don't believe that shows up as roaming on the bill.

 

  • Is it just the language settings that thinks it's UK or if you go on Maps does it show you as being in the UK?
  • Are you running a VPN on the phone?
  • As for 5G, do you have the regular Redmi Note 12 Pro or the Redmi Note 12 Pro 5G? The first is 4G only.
  • How many SIM cards do you have in the phone currently? Is the Telus SIM in the primary slot?
  • What region/country do you have your phone set to currently for updates from Xiaomi?
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