Forum Discussion
Poor coverage and speeds II
Four months ago I started this topic: In the three and half years that I've lived in central Alberta Telus coverage has been weak. I usually get only one bar at home (inside or out), two if I'm lu...
FuzzyLogic
Community Power User
Community Power UserFWIW I live in downtown Edmonton and a block away from a Telus cell tower. If I turn off Wi-Fi I get 14.7Mpbs down and 1.62Mbps up on 5G. I'm lucky if I get 2 bars and frequently need to use Wi-Fi calling on my mobile at home.
Rural coverage is a problem for many people across the country. Some pertinent reading:
How to Boost Your Cell Phone Signal in Rural Areas (Canada 2025 Guide) | HiBoost
Broadband Fund: Closing the Digital Divide in Canada | CRTC
Connectivity In Rural And Remote Areas
Thanks for the links. I'll see if there's anything pertinent there.
I would expect that congestion and physical barriers downtown (i.e. tall buildings) would affect coverage and speeds. But poor coverage just 1 km across flat land from a new 5G tower is an entirely different issue. Apples and oranges, I suspect.
But overall, even just getting an answer from Telus has gotten very frustrating. I'm surrounded by people who have had it with Telus' service. I'm beginning to understand why and am on the verge of switching providers.
TELUS_SupportOfficial Support Team
Thanks for clarifying, in this case, they’ll need to connect directly with our Tech Support team so it can be properly investigated. They can open or follow up on a network trouble ticket. Please reach out here support.telus.com/mobility-expert-sm
Are you a bot? Did you read above where I made it clear that I HAVE ALREADY opened a support ticket but have been waiting several months for a proper follow up?
