Forum Discussion
Poor Service?
Ordered my new device Aug 5 with the bring it back program. I’ve spent 3 hours either on hold or trying to get help to have the return shipping label sent to me for my old device, and confirm I won’t be charged to keep it. Come a day ago, I see a $509 charge on my credit card. Not happy. The support person could not help me, and said it’s probably my email. And they will call me back next weekend to follow up. I want my money refunded. Is this how this normally goes now?
2 Replies
After spending nearly 2 hours on the phone last Saturday, this is STILL NOT resolved. Now I’m on hold AGAIN as I see a duplicate charge on my bill. Needless to say, I am so done with Telus right now…. :(
- C_Fun
Community Manager
Hi there, we’re sorry to hear about the frustration with your device return and the charge that appeared on your account. That’s definitely not the experience we want for you. Please send TELUS_Support a private message so we can review this with you.
