Forum Discussion

AbhishekT's avatar
AbhishekT
Neighbour
11 months ago

Phone Return Label

I have been trying to return two devices which I ordered 5 days ago. I have been calling the customer service to no avail and have been transferred from here to there. 
When finally someone was able to help and say that you will get the label in 10-15 mins, that was 12 hours ago.

No sure why I cannot return the phones when the Telus service, customer service is below par.
Any help in this regards will be highly appreciated.

 

Best,

Abhishek

5 Replies

  • Hey did you got any updates same is happening with me ,and its already more than twenty days now and I am supposed to return it before 2 feb ,I don’t know why telus is not issuing the return for BIB device

      • Noor_9794's avatar
        Noor_9794
        Neighbour
        Hey,thanks for checking.
        Yes,I already got a return label and returned the iphone only the refund is left.So,waiting for that
  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User

    Have you checked your spam folder for email?