Forum Discussion
Ordering Online & Porting Number
Hi there,
I am ordering a phone online, with the intention to port over a phone number from Rogers. When I checkout online, I am asked for my rogers phone number and account information, will doing so trigger the porting right away? (i.e. will I get a text message to authorize the porting immediately?) or does the porting not occur until I have received the new phone and activated the new SIM card?
Thank you.
1 Reply
TELUS_SupportOfficial Support Team
Hi Callie, once the port is initiated online, customers porting in will receive an SMS from their old service provider prompting them to reply “Yes” or “No” within 90 minutes to approve or cancel the transfer. Once confirmed and barring any issues the port would go through as soon as it's approved and the account is activated. If you wish to ensure your current number is active until you have your new phone with you, it would be best not to port in and instead just activate any number with us. Once you have your TELUS phone and temporary number working, you can then request a port to ensure minimal downtime.
