Forum Discussion
Not registered on a network
Mobile data has been un-usable for a few days now but now I get "not registered on network" and can't make/receive calls. I can't even call in to support! I have tried re-starting, removing the sim c...
Update: spent 1 hour on a call (different phone) with a lovely telus employee who truly tried to help. Tried changing to e-sim and I was able to receive and make a call. Now, same issue with dropping the telus network every few minutes. No mobile data at all...I'm not sure what I am paying for at this point, although I'm sure I will still have to pay for non-existent service. The Hubby's and kids phone also still doesn't work.
What devices are you using? Are they VoLTE compatible with the Telus network and is VoLTE enabled on each device? Have you tried performing a Network Reset on each device followed by powering it off for 5 minutes to allow each device to refresh its connection to the Telus Network?
