Forum Discussion
network and Wi-Fi
I am using macOS Catalina 10.15.7. My Network says my Wi-Fi is on and connected to Telus 4900 at I.P. 192.168.1.65, but I am unable to back up my I-phone or get Safari on my I-pad. Thanks.
The “Telus 4900” is a network which I thought I had joined when I switched my “ telusplanet.net” address to gmail.com in November 2020 when Telus Communications advised me that the “.net” address were being changed over to g.mail. Both devices show WiFi turned on, both ask to connect to a network, with Telus4900 included in the drop-down list, and both show a locked padlock, the WiFi symbol, and an “i” in a circle to the right of the list, and both ask for a password.
Nighthawk
Community Power User
Community Power UserTelus switching mail providers wouldn't have affected the wifi connection itself on your devices. It sounds like Telus4900 may be the wireless network name. If it's still asking for a password, assuming it is your network, that will be why your iPhone and iPad aren't connecting. Find the router that Telus installed in your home. There is usually a sticker on the side of it that shows what the default network name and password is.
On the wireless network list, the :locked: icon indicates that the network is secure / needs a password.
If Telus4900 is the correct network and your iPhone and iPad used to work with it, in Wi-Fi settings, click the "i" symbol to the right of the network and in the following screen tap Forget This Network at the top. Then choose your network again and enter the password. If you do not know the wireless password, you can use the Telus My Wi-Fi app to view and change the password. Alternatively, you should be able to log in to the router from your computer that has internet access.
