Forum Discussion

yelureje's avatar
yelureje
Neighbour
5 months ago

My Note 20 Ultra can't connect to Telus 5G network

My plan was recently upgraded from LTE to 5G but my phone (Samsung Note 20 Ultra) is unable to connect to Telus 5G network -I get only LTE no matter the location.

Though I'm unable to connect to 5G, the LTE the speed has improved from my previous LTE plan.

I tried Bell SIM and Rogers SIM, both connected to 5G easily.  Anybody have the same problem and found a solution ?

Telus tech support said it's an issue with all Note 20 ultra and Galaxy S21 phones.

5 Replies

  • T17's avatar
    T17
    Icon for TELUS Team Member rankTELUS Team Member
    5 months ago

    Hi! Have you tried using an esim?

    • yelureje's avatar
      yelureje
      Neighbour
      4 months ago

      eSIM makes no difference, I switched and the same problem persists. Thanks

      • El-Eric's avatar
        El-Eric
        Icon for Community Manager rankCommunity Manager
        4 months ago

        If technical support mentioned that the issue is with those devices, I don't believe there's anything else that we can contribute with. Maybe re-do your APN settings and see if that is a work-around but if the issue is wide-spread I would say they're working on the issue

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