Forum Discussion

yelureje's avatar
yelureje
Neighbour
5 months ago

My Note 20 Ultra can't connect to Telus 5G network

My plan was recently upgraded from LTE to 5G but my phone (Samsung Note 20 Ultra) is unable to connect to Telus 5G network -I get only LTE no matter the location. Though I'm unable to connect to 5G,...
T17's avatar
T17
Icon for TELUS Team Member rankTELUS Team Member
5 months ago

Hi! Have you tried using an esim?

  • yelureje's avatar
    yelureje
    Neighbour
    4 months ago

    eSIM makes no difference, I switched and the same problem persists. Thanks

    • El-Eric's avatar
      El-Eric
      Icon for Community Manager rankCommunity Manager
      4 months ago

      If technical support mentioned that the issue is with those devices, I don't believe there's anything else that we can contribute with. Maybe re-do your APN settings and see if that is a work-around but if the issue is wide-spread I would say they're working on the issue

      • yelureje's avatar
        yelureje
        Neighbour
        4 months ago

        .... how do I "re-do your APN settings" please ?

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