Forum Discussion
Jeffhoule
6 years agoNeighbour
IPad Pro
Any body here had experience with Ipad Pro orders? When I ordered I was told that shipping would take 1 week. When I go online with a purchase order number it says 3-4 weeks. Any body got it faster t...
- 6 years ago
Hey there,
I totally understand the frustration you all are feeling. We all got excited about ordering the latest and greatest iPad, and the wrong expectations were set with the estimated delivery dates.
Reading on multiple forms online it seems this issue is effecting the majority of carriers in Canada, and retail stores. It appears the issue lies with Apple rather than the carriers. It seems during COVID-19 Apple is experiencing their own delays and have changed their process on shipping inventory to carriers. Carriers are unable to provide an estimate to customers, because Apple is not updating the carriers on delivery estimate.
What can we do?- Wait for stock to come in for providers, so they can ship the iPads to us.
- Cancel the order, and wait until stock is updated, and re-order (would take longer than first option)
- Cancel the order, and get a different iPad.
- Cancel the order, and don't get an iPad.
The good news is we are not being charged for the plan attached to the iPad, since it has not arrived, and has not been activated. So we are at no financial loss, just running out of patience.
I agree, non of the options are good ones, but I personally will do my best to remember during COVID-19 businesses (telcom providers, amazon, etc) are all having to deal with new challenges, using resources to find work-around's, and are not purposefully delaying our shipments.
MC82
5 years agoNeighbour
Meowmix... I totally agree with you, but unfortunately we’re just an account to Telus, and as long they’re making money from us is all they care.
in June I bought an item of Etsy, and they stayed while I waited for this item to arrived that was shipped from Hong Kong. This item made eventually and it earlier than what expected. I know an Etsy store... but I got messages from amazon, I got messages from ASOS, I got messages from Best Buy on items that were delay.
I only got the prof or purchase, saying it would take 2-4 weeks. And just one email once the 4 weeks were up saying it will take 2-4 more weeks. Since then it’s been now almost 6 weeks and no additional update.
in June I bought an item of Etsy, and they stayed while I waited for this item to arrived that was shipped from Hong Kong. This item made eventually and it earlier than what expected. I know an Etsy store... but I got messages from amazon, I got messages from ASOS, I got messages from Best Buy on items that were delay.
I only got the prof or purchase, saying it would take 2-4 weeks. And just one email once the 4 weeks were up saying it will take 2-4 more weeks. Since then it’s been now almost 6 weeks and no additional update.
Meowmix
5 years agoAmbassador
Hey MC82
There is another thread made for This as well ( a bigger one too).
However many are still waiting for theirs. The couch I ordered? Finally came in and Ashley Furniture gave me a $250 store credit because of the delay. Ontop of them doing their job to contact me about the delays.
Bell? Finally got stock stock from Apple. I only know this as I check online every single day and I also spoke to their head store in Toronto which got 2 in stock for customers who ordered them. Rogers got a small shipment of the 11" models too. So i don't know if Telus is having issues but something us happening.
Apple stores have no stock as Apple is trying to prioritize the online orders. Spoke to the Eaton's center and Fairview Apple store manager and got that information from both.
So who knows what the truth is. However I'm passing 7 weeks now as of this Monday.
There is another thread made for This as well ( a bigger one too).
However many are still waiting for theirs. The couch I ordered? Finally came in and Ashley Furniture gave me a $250 store credit because of the delay. Ontop of them doing their job to contact me about the delays.
Bell? Finally got stock stock from Apple. I only know this as I check online every single day and I also spoke to their head store in Toronto which got 2 in stock for customers who ordered them. Rogers got a small shipment of the 11" models too. So i don't know if Telus is having issues but something us happening.
Apple stores have no stock as Apple is trying to prioritize the online orders. Spoke to the Eaton's center and Fairview Apple store manager and got that information from both.
So who knows what the truth is. However I'm passing 7 weeks now as of this Monday.