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IPad Pro
Any body here had experience with Ipad Pro orders? When I ordered I was told that shipping would take 1 week. When I go online with a purchase order number it says 3-4 weeks. Any body got it faster t...
Hey there,
I totally understand the frustration you all are feeling. We all got excited about ordering the latest and greatest iPad, and the wrong expectations were set with the estimated delivery dates.
Reading on multiple forms online it seems this issue is effecting the majority of carriers in Canada, and retail stores. It appears the issue lies with Apple rather than the carriers. It seems during COVID-19 Apple is experiencing their own delays and have changed their process on shipping inventory to carriers. Carriers are unable to provide an estimate to customers, because Apple is not updating the carriers on delivery estimate.
What can we do?- Wait for stock to come in for providers, so they can ship the iPads to us.
- Cancel the order, and wait until stock is updated, and re-order (would take longer than first option)
- Cancel the order, and get a different iPad.
- Cancel the order, and don't get an iPad.
The good news is we are not being charged for the plan attached to the iPad, since it has not arrived, and has not been activated. So we are at no financial loss, just running out of patience.
I agree, non of the options are good ones, but I personally will do my best to remember during COVID-19 businesses (telcom providers, amazon, etc) are all having to deal with new challenges, using resources to find work-around's, and are not purposefully delaying our shipments.
BRANDON! Not sure what you did on your end, but I just got my shipped email! So, whatever you did, thank you!
BrandonT
TELUS Team Member
TELUS Team MemberCanadasPrincezz You are so welcome! I am always here to help to the highest extent possible. I am glad you received a communication from TELUS notifying you that your order has been shipped!
Hopefully the rest of you here with the same issue also receives an email soon 🙂
TELUS Employee & Neighbourhood Volunteer :black_small_square:If you found this helpful, let others know by clicking the ❤️ Like button.
- Hey BrandonT
Can you explain this to me? It baffles me and many others.
Why does Telus show " Available online: In stock
Limited stock available, please allow 6-8 weeks for delivery."?. If they have stock, don't you think the delivery date would be 3-5 days and not 6-8 weeks?.
Also here's another kicker. I know Apples website gets things faster and it's their own store but shows 3-4 weeks as delivery compared to 6-8 weeks with Telus.
Bell furthermore has some locations which have stock and are open. Telus? Most locations open up on the 29th. Verified this with the store manager at Scarborough Town Centre / Markville Mall. Bell has them in stock on their website and shows 3/5 day delivery.
So it seems to me, Telus systems don't actually know if stock is available, show " IN STOCK" yet makes u wait 6-8 weeks?. Makes no sense.- BrandonT
Hi Meowmix ,
You make some very valid points. I agree the website stock availability messages are somewhat confusing. Ill try an decrypt these statuses.
Why does Telus show "Available online: In stock", and underneath shows "Limited stock available, please allow 6-8 weeks for delivery." If they have stock, don't you think the delivery date would be 3-5 days and not 6-8 weeks?.- Available online: In stock = It's in stock, and will be shipped within X business days.
- Available online: In stock (Limited stock available) = Stock is on its way to the TELUS warehouse from the manufacture. Instead of saying out of stock, we allow our customers to "pre-order" the device since we know there are more coming.
- Out of stock = We have no stock, and have not received any confirmation of shipment to the warehouse from the manufacture. Ordering the device is blocked, since we have no idea when stock will be replenished.
I know Apples website gets things faster and it's their own store but shows 3-4 weeks as delivery compared to 6-8 weeks with Telus.
- From Apples website, the device is going from Apples warehouse > to a courier > to your door.
There are only two points of delay during COVID-19. Apples warehouse delays, and their courier delays. - From TELUS website, the device is going from Apples warehouse > to a courier > TELUS warehouse > to a courier > to your door.Since there is almost double the steps for TELUS inventory, more areas of delay during COVID-19 since there are multiple parts involved (Apple, Apples courier, TELUS, UPS/Canada Post). All these factors results in our delivery estimates doubling.
Bell furthermore has some locations which have stock and are open. Telus? Most locations open up on the 29th. Verified this with the store manager at Scarborough Town Centre / Markville Mall. Bell has them in stock on their website and shows 3/5 day delivery.
- In regards to BELL and their inventory, I can only make assumptions such as: They received a larger order, they sell less inventory, or there warehouse is closer to Apples and receives shipments faster. This may or may not be factual, but hopefully that helps answer your question a bit.
It seems you have helped another user on another thread to have their order expedited. Are you able to do that for some of us here as well?. If so can u?
- I am proactively doing everything in my power to help our customers impacted by these high shipping delays. This includes your order too. Since this forum is not an official channel for TELUS support, we are unable to ask for specific information that identifies yourself, or your order to confirm there is no errors such as incorrect address. Its also unsafe to private message or post these details anywhere on this forum. I would suggest reviewing all your order details sent to your email and confirm the shipping address is correct as this can delay your delivery further. With all this being said, I will contact our webstore team, and fulfillment center to constantly make them aware of the effects the delays are causing which has sped up shipments previously. It all depends on where the delay is. Please know we will do everything on our power to ensure you receive your order as soon as possible.
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I'm still eagerly waiting for my order, although I know I have just placed it recently, I am hoping for it to arrive sooner
- Available online: In stock = It's in stock, and will be shipped within X business days.
Is there any new updates on the delivery of Ipad pros? I have had an order in since June 8th and been quoted 7-14 days for delivery. But as of yet no results on delivery.
I have emailed and chatted with support but as of yet no answers as my email to web order support have gone unanswered and online chat keeps giving me an email for web order support.
Looks like you have been doing a bit of magic around here for others hopefully you have more up top date news.
- Actionjax BrandonT
So I spoke to 3 stores. They all have ordered the tablet for customers. It's in backorder and the word is that they will be at the stores on July 3rd. This is a store in Scarborough / Toronto.
The call center I spoke to said that some have been quoted 2-4 weeks but have gotten it faster. Depending on how they get stock.
Also the call center manager let me know that when it says " IN stock - Limited stock?" It means that they do have stock but it's limited. When they get more orders, they order more. If they truly didn't have stock? It would have shown " Out of stock". So its a bit confusing but it happens.
Also. As for AppleCare+. It seems it won't let u add the monthly payment option online. So she said that once the stores open? Bring the iPad when you get it to the store and they will add it on ur account with the S/N. Since the stores are closed, the call center / only won't let u add it,- BrandonT
Hi Meowmix ,
Thanks for the additional context 🙂
The call center I spoke to said that some have been quoted 2-4 weeks but have gotten it faster. Depending on how they get stock.Its true, although there is an estimate of 2-4 weeks, often times they arrive sooner. This is because TELUS would like to set the right expectations. We pad the estimates to include shipping delays, and other delays due to COVID-19.
Also the call center manager let me know that when it says " IN stock - Limited stock?" It means that they do have stock but it's limited.
Although this is technically more true compared to my explanation, in my explanation I stated it was out of stock to set more accurate expectations. "Limited Stock" does mean we have "Limited Stock" but often times that "Limited Stock" is for existing orders since there can be a delay of a few days. Likely by the time you placed your order with "Limited Stock" we are usually sold out at that moment. On the flip side, some customers may canceling their orders, and then more iPad's become available. There are far to many factors to consider. I would suggest to consider "Limited Stock" as there is no stock, and more are on order. I hope that makes sense.
Also. As for AppleCare+. It seems it won't let u add the monthly payment option online. So she said that once the stores open? Bring the iPad when you get it to the store and they will add it on your account with the S/N. Since the stores are closed, the call center / only won't let u add it.
Yes, this is a known issue when ordering a device through the website. We are working hard to get this resolved. Sorry for the inconvenience.
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- Hey Actionjax
He didn't do anything. He is just a employee that works for Telus but has no access to anyone's accounts. It was pure coincidence that the user got his shipped out after Brandon made that comment. Nothing more.
I ordered mine today ( June 24) and If you look at Telus website? It shows " Available online: In stock
Limited stock available, please allow 6-8 weeks for delivery"
Now how can it be in stock yet shows 6-8 wee delivery? They don't have stock that's why. They are just putting that on their website to lure u into getting it.
Apples own website shows 3-4 weeks delivery time if u get it straight from them. This is for the exact same model as well.
If I have to wait 6-8 weeks? I might as well get ur from Apple or Bell which has some locations that have a few in stock and get it straight from them.
