IPad Pro

Hi Meowmix ,

 

You make some very valid points. I agree the website stock availability messages are somewhat confusing. Ill try an decrypt these statuses.

Why does Telus show "Available online: In stock", and underneath shows "Limited stock available, please allow 6-8 weeks for delivery." If they have stock, don't you think the delivery date would be 3-5 days and not 6-8 weeks?.

• Available online: In stock = It's in stock, and will be shipped within X business days.
  
  
• Available online: In stock (Limited stock available) = Stock is on its way to the TELUS warehouse from the manufacture. Instead of saying out of stock, we allow our customers to "pre-order" the device since we know there are more coming.
  
  
• Out of stock = We have no stock, and have not received any confirmation of shipment to the warehouse from the manufacture. Ordering the device is blocked, since we have no idea when stock will be replenished. 
  
  

I know Apples website gets things faster and it's their own store but shows 3-4 weeks as delivery compared to 6-8 weeks with Telus.

• From Apples website, the device is going from Apples warehouse >  to a courier > to your door.
  There are only two points of delay during COVID-19. Apples warehouse delays, and their courier delays. 
  
  
• From TELUS website, the device is going from Apples warehouse > to a courier >  TELUS warehouse >  to a courier > to your door.Since there is almost double the steps for TELUS inventory, more areas of delay during COVID-19 since there are multiple parts involved (Apple, Apples courier, TELUS, UPS/Canada Post). All these factors results in our delivery estimates doubling. 

 

Bell furthermore has some locations which have stock and are open. Telus? Most locations open up on the 29th. Verified this with the store manager at Scarborough Town Centre / Markville Mall. Bell has them in stock on their website and shows 3/5 day delivery.

• In regards to BELL and their inventory, I can only make assumptions such as: They received a larger order, they sell less inventory, or there warehouse is closer to Apples and receives shipments faster. This may or may not be factual, but hopefully that helps answer your question a bit.

 

It seems you have helped another user on another thread to have their order expedited. Are you able to do that for some of us here as well?. If so can u?

• I am proactively doing everything in my power to help our customers impacted by these high shipping delays. This includes your order too. Since this forum is not an official channel for TELUS support, we are unable to ask for specific information that identifies yourself, or your order to confirm there is no errors such as incorrect address. Its also unsafe to private message or post these details anywhere on this forum. I would suggest reviewing all your order details sent to your email and confirm the shipping address is correct as this can delay your delivery further. With all this being said, I will contact our webstore team, and fulfillment center to constantly make them aware of the effects the delays are causing which has sped up shipments previously. It all depends on where the delay is. Please know we will do everything on our power to ensure you receive your order as soon as possible. 

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BrandonT

It seems you have helped another user on another thread to have their order expedited. Are you able to do that for some of us here as well?. If so can u?

I can't edit my lost posts so I can removed or add anything.

Thank u!

Actionjax BrandonT

So I spoke to 3 stores. They all have ordered the tablet for customers. It's in backorder and the word is that they will be at the stores on July 3rd. This is a store in Scarborough / Toronto.

The call center I spoke to said that some have been quoted 2-4 weeks but have gotten it faster. Depending on how they get stock.

Also the call center manager let me know that when it says " IN stock - Limited stock?" It means that they do have stock but it's limited. When they get more orders, they order more. If they truly didn't have stock? It would have shown " Out of stock". So its a bit confusing but it happens.

Also. As for AppleCare+. It seems it won't let u add the monthly payment option online. So she said that once the stores open? Bring the iPad when you get it to the store and they will add it on ur account with the S/N. Since the stores are closed, the call center / only won't let u add it,

Hey Actionjax

He didn't do anything. He is just a employee that works for Telus but has no access to anyone's accounts. It was pure coincidence that the user got his shipped out after Brandon made that comment. Nothing more.

I ordered mine today ( June 24) and If you look at Telus website? It shows " Available online: In stock
Limited stock available, please allow 6-8 weeks for delivery"

Now how can it be in stock yet shows 6-8 wee delivery? They don't have stock that's why. They are just putting that on their website to lure u into getting it.

Apples own website shows 3-4 weeks delivery time if u get it straight from them. This is for the exact same model as well.

If I have to wait 6-8 weeks? I might as well get ur from Apple or Bell which has some locations that have a few in stock and get it straight from them.