Forum Discussion
Horrible service
I am tired of Telus and their billing service. They keep adding extra stuff to. Won’t even give me a notice from getting shut off. I am not resigning a contract with them!
14 Replies
i have 20 more days to cancel after signing up... should i cancel?
- They don't seem to care about policy so if it says 20 more sDays your probably sol cause legally it's 14 days so they could deny it regardless
sigh..... i am saving tonnes of money, but my biggest pet peeve are companies that take advantage of their clients. Rogers was getting bad as well, as they didnt give 2 poops I was leaving.
telus is horrible they disconnect for no reason my mother is 75 years old with early stage dementia and nneds her phone for emergency and they shut off with no notice and they wonder why no one want to have service with them
- I totally agree. They shut everyone off with no notice. Then they expect us to pay for reconnection.
BUNCH OF CROOKS. Very going back with them.
Sent from my iPhone
TELUS_SupportOfficial Support Team
Clients are notified of suspension through various methods. TELUS sends two notices before a suspension. The first notice is sent at least 14 days before suspension and can be an SMS or a bill message on your invoice. The second notice is sent via SMS at least 24 hours before suspension. The suspension notices include information such as the reason for suspension, outstanding balance, scheduled suspension date, reconnection fee, availability of payment arrangements, and TELUS website and toll-free number.
As outlined in our service terms, a reconnection fee is applied if your service is disrupted because of non-payment.
- TELUS_Support
Hi Maryb1949 - we can understand the frustration with that. We will send you a message to assist
- A-B
Community Manager
Any billing increases or charges should be laid out pretty clearly on any/every bill (with any possible increases explained in advance). Have you spoken with our team about your bills?
