Forum Discussion
Finish Setting Up: Download the Telus App, which I’m already using to see that message
Why does the app tell me I’ve only completed 1 out of 3 tasks when I open it, then change its mind to 3 out of 4 when I tap on See Remaining Tasks, and the 4th task is to download the app… the app I’m using to read that I haven’t downloading the app.
The Telus app needs to check itself before it wrecks itself. It can’t even tell that IT IS the Telus app. Are the people working on the Telus app that bad at their job?
3 Replies
TELUS_SupportOfficial Support Team
Try logging out and back in, or clearing the app cache (Settings > Apps > My TELUS > Clear Cache). If that doesn't work, uninstall and reinstall. That usually fixes the setup task glitches!
Hello,
I’ve done this.
To be clear, Telus thinks I haven’t finished the setup: On my Android phone, on my iPhone, in Safari on my iPad, in Edge on my Windows computer, and in Private Browsing Mode on the demo devices at my local Telus store.
I’m no Telus Expert but I’m pretty sure that means the issue isn’t with my devices.
- TELUS_Support
Gotcha. We'll send you a private message to discuss further.
