Very Frustrating

I’ve been trying to speak to a human at Telus for several days. I haven’t been able to get past their robots. It is extremely frustrating to the point that I am now cancelling my mobility service with them and even that is proving to be impossible. Callbacks are promised but then they say they are all booked up, try again tomorrow. I’m going over to Rogers. At least I spoke with a human - hard to understand but nevertheless. I so dislike dealing with virtual Almost Intelligent assistants. I understand by switching to Rogers, using my same numbers that the cancellation is effective immediately. I have been with Telus for almost 30 years. Too bad Telus. By the way, their exclusive partnership program is nothing special - just some fancy enticing words.