Forum Discussion

Marlene5's avatar
Marlene5
Friendly Neighbour
5 months ago

Very Frustrating

I’ve been trying to speak to a human at Telus for several days. I haven’t been able to get past their robots. It is extremely frustrating to the point that I am now cancelling my mobility service wit...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
5 months ago

Hello Marlene5, we're sorry to see you leave and we'll be here if you need anything else. The EPP offers are frequently changing but they do offer a discount so send us a private message here if you want us to look into it, thanks !

Marlene5's avatar
Marlene5
Friendly Neighbour
5 months ago

So where is the private message. Pretty sure you’re still a bot. 

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    5 months ago

    It was sent 20 minutes ago.

    • Marlene5's avatar
      Marlene5
      Friendly Neighbour
      5 months ago

      Nope

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team
        5 months ago

        Here on the Neighbourhood you should be able to see our private message