Forum Discussion
Very Frustrating
I’ve been trying to speak to a human at Telus for several days. I haven’t been able to get past their robots. It is extremely frustrating to the point that I am now cancelling my mobility service wit...
I hope others can see this response. I can’t believe that Telus cares so little about customer retention. I’m going to suggest a bot wrote the reply. As far as the EPP goes it is quite useless. People feel privileged to be in it. It’s not very special. Good luck Telus. I think you’re going to need. And try to employ more humans.
TELUS_SupportOfficial Support Team
We do care but we'll need more information in order to assist you, which we can't do here for privacy/security reasons. We'll send you a private message soon and we'll be happy to review your situation, thanks !
