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IPv6 configuration settings?
Short version, I have purchased own wireless router to replace the router functions of the Telus Gateway (T3200M). The gateway is currently being used as a modem only. Everything is working great (better) except I no longer have any IPv6 connections like I had in the past. IPv4 not a problem. The documentation on my new router states to contact my ISP for settings information. I'm asking here before I spend the next two+ hours on the phone waiting for tech support from Telus. I'm pretty good at figuring out things for myself and I thought I had copied the IPv6 settings from theT3200M over to my new router but I'm missing something, somewhere.
My new router is a TP-Link Archer AX55CA v1.0 (AX3000) and I am or was using custom IPv6 DNS settings. The strange part is I'm showing IPv6 addresses and DNS addresses in my wireless network adapter properties. Any suggestions?
Just a quick update. TP-Link technical support reached out to me via TP-Link Community (Web Forum). My lack of IPv6 connection was resolved in two mouse clicks on the IPv6 configuration page. Kudos to TP-Link for the follow up email asking me was everything working okay and if there was anything else they could help me out with. 😊
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Update:
It has been three days now with a stable IPv6 connectivity. I'm not absolutely sure if disabling "IP Helper" on its own did the trick. I also had removed the custom DNS addresses at the same time in the router settings and enabled "Get Dynamically from ISP". I elected to input custom DNS addresses in my computers and android phones. Maybe Telus wasn't playing nice with my router or vice versa. Or that change in conduction with disabling IP Helper did it. Everything is working and staple so I'm not about to go back and mess with configuration settings at this point. I've spent way too much time on this problem already. So to possibly help out someone with a TP-Link router and/or IPv6 connection issues, these are my router settings and a link to a troubleshooting site that may help solve your problem.
TP-Link Archer AX55 and probably other TP-Link router as well.
(WAN)
IPv6: Enable
Internet Connection Type: Dynamic IP (SLAAC/DHCPv6)
(Advance Settings)
Get IPv6 Address: DHCPv6
Prefix Delegation: Enable
DNS Address: Get Dynamically from ISP
(IPv6 LAN)
Assigned Type: SLAAC+Stateless DHCP
(Click SAVE)
(Click REBOOT)
Probably not a bad idea to reboot your Telus modem as well.
Here is a link to a IPv6 troubleshooting guide for no IPv6 connection or a like my problem, connection dropping after a few hours. If all this doesn't work for you, hire a professional.
https://techcult.com/fix-ipv6-connectivity-no-internet-access-on-windows-10/
PS: Until today it never occurred to me it could be a WINDOWS 10 problem and not a router issue. 🤔
Just a quick update. TP-Link technical support reached out to me via TP-Link Community (Web Forum). My lack of IPv6 connection was resolved in two mouse clicks on the IPv6 configuration page. Kudos to TP-Link for the follow up email asking me was everything working okay and if there was anything else they could help me out with. 😊
- So what was the fix if you don't mind posting?
I don't mind at all.
"Get IPv6 Address" in WAN settings was changed to "DHCPv6"
An IPv6 connection was established but it turns out its transient. Disappears after a few hours. IPv6 Release/Renew causes a reconnection but again it doesn't last more than a few hours. I'm at a loss. I have TP-Link Canada chewing on it and I should receive word from them today or tomorrow. No sense contacting Telus again; they are not interested. The thing is, I don't know which end the problem is. With Telus or TP-Link. The TP-Link IPv6 router settings are a carbon copy of the Telus Gateway.
The only exception I can see is the LAN setting prefix length. its 56 in the Telus router and 64 in the TP-LINK. I have no idea if that makes any difference or not 😕.S.H.
Thanks for the link dgstevenson. I also found that early on but its a different GUI on the AX55 and has additional settings not shown there. Also the user manual falls short 😒. Anyways, I did call Telus support to confirm the connection type and then was basically told anything beyond the bridge was my problem. Which I already knew but he did try to help out a little then asked my why I wanted a IPv6 addresses anyways.
The TP-Link forum doesn't seem to be very active so I will give TP-Link Canada a phone call in the morning. I'm sure the 'fix' is going to be simple, I just don't know what it is yet. Except for this minor annoyance the router has been working great and one of the best parts is DFS channel selection.
stonehorse Wrote: My new router is a TP-Link Archer AX55CA v1.0 (AX3000) and I am or was using custom IPv6 DNS settings.
Doing a very fast Google search I found this article. it may help solve your problem... Cheers
https://www.tp-link.com/ca/support/faq/852/
If you find this post useful, please give the author a "Solution", or mark as "Kudo", if it solves your problem, thank you very much.
