Forum Discussion
eSIM services - Telus falls short, way short...
1. Apple provides auto-migration of the eSIM when purchasing a new device. Telus blocks this feature. 2. Telus demands customers 'purchase' a new PHYSICAL eSIM CARD. Pure money grab from Telus...
I think TELUS has become extraordinary concerned about sim swap fraud. So to cover any liability they will only mail a sim to the registered address for the account.
Actually, no. ANYONE can go into a Telus store and purchase an eSIM card for ＄10. You don’t need to be a Telus customer or have a Telus account.
Telus’ agent told me that at 4am this morning.
I had a friend go to a mall and buy the card at s Telus store and no questions asked.
The friend then photographed the card front and back and texted it to me (as Telus should have been able to do from the get go).
The security comes when you add the eSIM card to the phone. You have to call Telus Tech Support and they verify it’s you and your account, and the eSIM serial number. Telus then inputs the 20-digit(?) serial number on the back of the eSIM card into their system to finally activate the eSIM on their end.
So, eSIM card security doesn’t seem to be an issue due to the internal checks and balances.
Main thing for me was, why doesn’t Telus allow download of a PDF of the eSIM card QR code and Serial Number from the website? Why does Telus insist a replacement eSIM must be sent by Canada Post to a Canadian address that takes a week, or needs to be physically picked up by someone in Canada - for a customer who is roaming internationally?
Telus’ agent told me that at 4am this morning.
I had a friend go to a mall and buy the card at s Telus store and no questions asked.
The friend then photographed the card front and back and texted it to me (as Telus should have been able to do from the get go).
The security comes when you add the eSIM card to the phone. You have to call Telus Tech Support and they verify it’s you and your account, and the eSIM serial number. Telus then inputs the 20-digit(?) serial number on the back of the eSIM card into their system to finally activate the eSIM on their end.
So, eSIM card security doesn’t seem to be an issue due to the internal checks and balances.
Main thing for me was, why doesn’t Telus allow download of a PDF of the eSIM card QR code and Serial Number from the website? Why does Telus insist a replacement eSIM must be sent by Canada Post to a Canadian address that takes a week, or needs to be physically picked up by someone in Canada - for a customer who is roaming internationally?
